Grievance Redressal

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

Grievance Officer: Abhishek

Company: Kartexa

Address: Unnao

Email: aven@kartexa.com

Phone: 9559996399

We acknowledge every complaint within 24 hours and aim to resolve it within 15 days. Please include your registered email, the order or ticket number and a description of the problem. For urgent safety issues such as unlawful or abusive content, write to the same email with "URGENT" in the subject.

For general help, open a ticket from Support or write to aven@kartexa.com.

Version 2026-10-20